Legal

Delivery policy

How and when we deliver your proposal, confirmations and travel documents. Last updated 13 October 2026.

What we deliver

Amara Africa, a trading name of Amara Travel Group, sells travel services, not physical goods. What we deliver is your journey: the arrangements themselves, and the documents you need to travel — itinerary, booking confirmations, accommodation and transfer vouchers, flight e-tickets and pre-departure information. All documents are delivered electronically, by email and, where you prefer, by WhatsApp.

Timeframes

  • Your enquiry — acknowledged within one business day; your first written proposal within 3 business days.
  • Payment received — an emailed receipt is sent immediately by our payment provider when you pay online.
  • Booking confirmation — within 2 business days of receiving your deposit, once suppliers have confirmed.
  • Flight e-tickets — within 2 business days of payment for the flights.
  • Final travel documents — your full itinerary and vouchers no later than 14 days before departure, provided your balance has been paid. For bookings made within 14 days of departure, within 2 business days of full payment.
  • The journey itself — delivered on the travel dates shown in your booking confirmation.

How it works

  1. You enquire, and your consultant designs a written proposal.
  2. You approve it, and we send an invoice and a secure payment link.
  3. On payment of the deposit, we reserve the services and send your booking confirmation.
  4. On payment of the balance, we issue tickets and vouchers and send your final travel documents.
  5. Your consultant stays in touch before and during your journey.

If something doesn't arrive

Please check your spam folder, then email reservations@amarafrica.com. We will resend any document within one business day. Please check names, dates and details on every document as soon as you receive it, and let us know of any error straight away.

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