Refund policy

Please tell us in writing at reservations@amarafrica.com. Your cancellation takes effect on the day we receive it.

Lodges, airlines and other suppliers each apply their own cancellation terms. The charges that apply to your journey are set out in your booking confirmation before you pay. We refund the balance of what you have paid after deducting those charges, which will not exceed the costs we cannot recover from suppliers plus a reasonable fee for work already done.

Flight tickets are refundable only to the extent the airline’s fare rules allow; many discounted fares are non-refundable once issued.

If we must cancel your journey for a reason within our control, or make a significant change that you do not accept, you may choose a comparable alternative or a full refund of the money you paid us for the affected services.

If travel is prevented by events beyond our or our suppliers’ reasonable control — such as natural disasters, epidemics, war, civil unrest, government action or airspace closure — we will pass on every refund or credit we are able to recover from suppliers, less costs already incurred. Travel insurance is the best protection against these situations, and is a condition of travelling with us.

• services not used once your journey has begun, such as a missed activity, transfer or night;
• visa fees, insurance premiums and other third-party charges you paid directly;
• bank charges and currency differences arising on the original payment or the refund; and
• amounts a supplier retains under its terms, as shown in your confirmation.

Refunds are made to the card or account used for the original payment. Card refunds are processed through our payment provider, and may take a further 5 to 10 business days to appear on your statement, depending on your bank.

Refunds are paid in the currency of your original payment. We are not responsible for differences caused by exchange-rate movements between payment and refund.

Email reservations@amarafrica.com with your booking reference and the names of the travellers. We will confirm the refund amount in writing within 5 business days. This policy forms part of our terms & conditions and does not affect your rights under South African consumer law.